Our reception staff, Tracey, Sheri and Judy are able to answer most of the questions you may have regarding an appointment or information regarding your hospital stay.  Appointments are available for Dr Guazzo and Dr Anderson  at the rooms at 65 Eyre Street North Ward.  Dr Guazzo also consults from rooms at Cairns Specialist Centre 207 Lake Street Cairns every second Thursday.

At NQNSS, we work hard to ensure that our services are accessable to all people who are in need of neurosurgical and spinal care.  We aim to work with your General Practitioner to ensure that all referrals are reviewed and assessed as to the urgency and need for an earlier appointment.

If you feel your need is urgent, please talk to your GP who can then contact us to gain an appointment. Either doctor is available for a consultation, however if you have a personal preference for a specific doctor this can be arranged.

To make an appointment you will need

  • A referral from your General Practitioner, Family Physician or other doctor.
  • A comprehensive referral of your condition will ensure that  an informed decision can be made by your neurosurgeon as to  the urgency of your care
  • A copy of the reports from any scans/ MRI/CT or X-rays. You will need to bring these scans with you on the day of the consultation
  • Any other relevant information eg list of medications, medicare card, private health fund details, list of questions you might like to ask your doctor
  • If your consultation is being paid by a third party such as Workcover, DVA or an insurance company, please ensure you have prior approval and documentation that shows you have contacted these departments and they are prepared to cover this payment.

Once your referral has been received with your medical and personal details , please contact our office to receive  an appointment time. Please ensure your telephone numbers are on the referral.

Please confirm you will attend your appointment a week before your appointment day and ensure you have all scans and information organised for the day.

If you are unable to attend your appointment, please contact our office. As waiting times for appointments may be long, if you do not cancel your appointment we are unable to offer this time to another person who may need to see a neurosurgeon.

All attempts will be made to keep your waiting time for an appointment to a reasonable time frame.  We try hard to make special arrangements for those from out of town and areas such as PNG, to enable patients to have other medical investigations and scans on the same day or adjacent to the day of your appointment.

Please bring to your consultation

  • The original referral if you have it. It may have been sent to our office by your GP.
  • Any scans, CTs MRI’s and other relevant information. Dr Guazzo and Dr Anderson like to view these.
  • Medicare card, DVA card and private health fund details.

As this is a private medical practice, there is a consultation fee.  Some of this fee will be covered by a medicare rebate.  At the time you make an appointment, the fee structure will be discussed.  Please pay for your consultation on the day of your appointment.

If you require surgery, a quotation will be given to you before your surgery.  Please discuss any areas of concerns with our reception staff.

If you require a medical certificate, prescription or a travel form signed, please arrange with the reception staff to organize this at the time of your appointment.

Please arrive at your appointment 15 minutes prior to your allocated appointment time to fill in any necessary paper work.  

At times your doctor may not be running on time as there may have been an emergency at The Townsville Hospital or The Mater Hospital or an urgent appointment has been accepted.  We thank you for your understanding and patience regarding this .Our staff will endeavour to contact you if your doctor is running extremely late